Business Planning Concepts, Inc., doing business as Member Benefits (“MB,” “we,” “us,” or “our”), operates memberbenefits.com (the “Site”). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and how we protect it.
1. Information We Collect
a. Personally Identifiable Information
We collect personal data when you voluntarily provide it via the Site or our services. This may include:
- Name, address, email, phone number
- Social Security Number, employment, credit, health, or other financial data
You may submit this information via online forms, phone calls with our Benefits Counselors, or via third-party marketing partners operating on our behalf.
b. Non-Personally Identifiable Information
When you visit our Site, we automatically collect technical and usage data such as:
- IP address, browser type, device, operating system
- Referrer pages, page views, visit duration, geographic region
We may use cookies, web beacons, and similar technologies to improve user experience and site performance.
2. How We Use Your Information
We use your information to:
- Provide, administer, and enhance our insurance and benefit services
- Communicate offers and information about relevant products and services, with your consent
- Protect data security and comply with legal obligations
We do not sell your personal information to third parties.
3. Information Sharing
We may share your personal data when necessary:
- With service providers (e.g., insurers, brokers, marketing partners) for program delivery
- With professionals, regulators, or law enforcement as required by law
- With your consent or where permitted
We may also use anonymized insights from aggregate data for internal development and marketing purposes.
4. Data Security & Retention
We use industry-standard security measures, including SSL encryption, to protect your data. However, no system is completely secure. We retain your information only as long as necessary and in compliance with legal and operational requirements.
5. Your Privacy Rights
Opt-out: You can decline marketing communications at any time by following opt-out instructions in our emails or by contacting us:
- Phone: 1-800-282-8626
- Mail: Member Benefits, PO Box 17639, Jacksonville, FL 32245-7639
Access/Correction: You have the right to view, correct, or delete your personal information. Requests may incur a nominal fee and must be submitted in writing to our Privacy Inquiry team.
Third-Party Partners: We are not responsible for the privacy practices of third-party websites or affiliates, including any information you post publicly.
6. Cookies & Tracking
We use cookies for functionality and analytics but do not link cookie data to personally identifiable information. You can control or delete cookies through your browser settings.
7. Updates to This Policy
We may update this Privacy Policy periodically. Please review it regularly. If significant changes are made, we will notify you as required by law.